Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
statement of intent
Data Protection Policy
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Practice Fees
- Brief GP Letters - £40.00
- Medicals and Reports for Insurance purposes, solicitor letters – Variable between £30.00 to £100.00 depending on the type of Medical and size of record
- Holiday cancellation - £65.00
- Confirmation Medical Fitness - £60.00
- Private Sick-note - £40.00
- RTA Letter - £21.30
- Taxi Medical - £80.00
- HGV Medical - £100.00
- Adoption/foster - £80.00
- Camp America - £60.00
- Confirmation Medical Fitness - £60.00
- Overseas Visitor outside of reciprocal agreement please refer to Alex, private GP
- Subject access request- no initial charge, however repeated requests will incur a fee.
- Firearms License - £100
This list is not exhaustive - Nov 2020
If you would like to request any records please use the attachment below
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager, in writing at the practice address , who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you would like a copy of our complaints procedure click Complaints Procedure Leaflet
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The Practice considers threatening behaviour to be either:-
or
- the use of aggressive or abusive verbal language, (including raising of the voice, swearing and cursing) intended to threaten or intimidate any member of Staff or other users of the Health Centre.
or
- Any behaviour, verbal or physical, which causes others to feel uncomfortable, embarrassed or threatened, is totally unacceptable.