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IMPORTANT INFORMATION ABOUT THE CORONAVIRUS OUTBREAK

* 24 MARCH 2020 UPDATE * - If you have a new cough  and/or fever regardless of travel  you must self isolate for 7 day and your household must self isolate for 14 days 

If you become unwell use nhs 111 online https://111.nhs.uk/

Or ring 999 if emergency

If you have an appointment and develop a cough or fever you must NOT attend your appointment but follow advice above.

If you attend the surgery the doors are locked. Please ring the mobile number you will have been given to say you are in the car park (stay in your car if driven). Your Doctor or Nurse will come to get you from the car park, do not try to come in the building.

If you have received a letter to say self isolate for 12 weeks please go the following website for more information.

Important information about the coronavirus (COVID-19)
The NHS in Stockport and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/.
 
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
 
Use this service if:

• you think you might have coronavirus;

• You have been in close contact with someone with coronavirus.

• Do not go to a GP surgery, pharmacy or hospital.

• Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
 
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases is thoroughly cleaned as appropriate.

Patients can be reassured that safety is everyone’s top priority and are encouraged to attend appointments as usual.
 
Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available

• Avoid touching your eyes, nose and mouth with unwashed hands

  Avoid close contact with people who are unwell.

Please watch the attached video

For foreign travel advice please visit https://www.gov.uk/foreign-travel-advice/italy

Coping with coronavirus stress

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Why are you being asked what is wrong with you ?

Zero Tolerance or Threatening Behaviour

The Practice considers threatening behaviour to be either:- 

• attempted or actual, aggressive threatening physical actions (including fist clenching and finger pointing) made towards any member of staff or other users of the Health Centre 

or 

• the use of aggressive or abusive verbal language, (including raising of the voice, swearing and cursing) intended to threaten or intimidate any member of Staff or other users of the Health Centre. 

or

• Any behaviour, verbal or physical, which causes others to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

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