Complaints
We make every effort to give the best service possible to everyone who attends our Practice.
However, if you feel you have cause for complaint please do let us know. We would always wish for the matter to be settled as quickly, and as amicably, as possible. The most effective way to pursue a complaint is to please contact the Practice Manager, in writing at the Practice address or alternatively please
email us at: gmicb-sto.info.chadsfield@nhs.net.
We prefer complaints via email or in writing as this ensures that everything the patient wishes us to investigate has been detailed clearly for us to review. If we need to ask you anything further the Manager may phone you to discuss the issues.
The Practice Manager will ensure that your concerns are investigated and responded to appropriately. This may include discussing your case with the clinicians or staff involved in your complaint. Upon receipt of your complaint you will be provided with an acknowledgment and a timescale for your response.
If you wish to complain on behalf of someone else we will require signed written consent from the patient of evidence that you have authority to act on their behalf such as power of attorney documentation detailing health care.
If you would like a copy of our complaints procedure click on the link Complaints_Procedure_Leaflet JULY 25