The Practice considers threatening behaviour to be either:
Attempted or actual, aggressive threatening physical actions or verbal comments (including fist clenching and finger pointing) made towards any member of staff or other users of the Health Centre including patients, this may be in person or on the ‘phone.
The use of aggressive or abusive verbal language, (including raising of the voice, swearing and cursing) or any comments intended to threaten or intimidate any member of Staff or other users of the Health Centre.
Any behaviour, verbal or physical, which causes others to feel uncomfortable, embarrassed or threatened, is totally unacceptable.
Any discriminatory behaviour of any description which is deemed unacceptable or threatening.
Zero Tolerance Policy
Chadsfield Medical Practice operates a zero-tolerance policy to any abuse or bad behaviour towards its staff, doctors, visitors or other patients. This could be physical, verbal, or online abuse. GPs and staff have a right to care for others without fear of being attacked, abused, or treated badly in any way. Patients and visitors have the right to access our service in safety and without fear of the same. To successfully provide our services a mutual respect between staff and patients and visitors has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We would respectfully remind everyone accessing or in contact with our service that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
All our calls are now recorded. Please visit our website www.chadsfieldmedicalpractice.co.uk if you would like further information about call recordings.
Aggressive behaviour, be it physical, verbal or online, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations we would like to ask all our patients and visitors to read and take note of the occasional types of behaviour we see that are unacceptable:
- Using bad language, shouting, or raising of voices at practice staff.
- Any physical violence towards any member of our team or other patients.
- Verbal abuse towards staff or patients in any form including shouting.
- Racist, xenophobic, sexist, homophobic or other intolerant Language, discrimination or sexual harassment will never be tolerated.
- We do not tolerate any discrimination, harassment or victimisation of any member of staff, patient or visitor on the grounds of age, disability, gender (including gender reassignment) or non-gender choices, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation and socio-economic background.
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible, and explanations given when they cannot be met.
- Being perceived to bully or manipulate a staff member to obtain something.
- Causing damage to, stealing, or not returning practice equipment from the practice’s premises, staff or patients.
- Obtaining drugs and/or medical services fraudulently.
We would like to thank all our patients for their patience.